My Account

Account Access

• I'm getting an error that says "For your security your account has been locked" - what does this mean?
• How can I re-open my PointsBet account?
• My account is suspended, how can I re-open it?
• I have forgotten my email, how can I find out what it is?
• How can I reset my password?

Updating Your Details

• How do I update my phone number?
• How do I update my email?
• How do I update my residential address?

Closing Your Account

• How can I temporarily close my account?
• How can I take a break?
• How can I self-exclude?

Account History

• Where can I find my transaction history?

Technical Help

• Why am I getting an error code 999403 when I try to place a bet?
• Why am I getting a "Something went wrong, please try again" error when I try to log in?
• Technical assistance for PointsBet Canada app errors
• Technical assistance for PointsBet Canada website errors

Push notifications & marketing preferences

• How can I change my push notifications on my Android settings?
• How can I change my push notifications in my iPhone settings?
• How can I opt out of Marketing Emails without logging into my PointsBet account?
• How can I update my marketing and promotions preferences in the PointsBet app?