Getting Started

Downloading the App

• How do I download the iOS (Apple) App?
• How do I download the Android app?
• Is the app iPad compatible?

Joining PointsBet

• About PointsBet Canada
• PointsBet Canada Website Navigation
• How do I register with PointsBet Canada?
• Am I able to deposit and withdraw without being in Ontario?
• Can I bet with PointsBet even though I do not live in Ontario?
• What is PointsBet Canada's Age Policy?

Verifying Your Account

• How long does it take for the accounts team to verify my identity and open my account?
• I do not have a utility bill or bank statement, is there any other document I can use for proof of address?
• I entered a small piece of information incorrectly when registering, can I correct it so I do not need to send in my documents?
• I've received a message saying my identity could not be verified, what do I have to do to confirm my identity?