If you have failed verification on sign up, this normally means a piece of information was entered incorrectly or our verification system could not locate you within the verification database. Don't worry, PointsBet Canada can still manually verify you.
To complete ID verification you simply need to attempt to log in to your account on your mobile device and from there you will be prompted to take a photo of the front & back of your ID as well as a selfie. If you are still unable to verify your account you can send your documents into verify@pointsbet.com where our team will manually verify you.