If you, or someone you know, has a gambling problem, and wants help, please visit ConnexOntario or call their help line at 1-866-531-2600.
For most people, gambling is an exciting and fun recreational pursuit. For others, it can become a problem with devastating consequences for them, their families, and friends. At PointsBet Canada, we want you to enjoy your gambling experience. As part of that experience, we want to help you stay in control of your gambling, and not allow your gambling to control you.
For further information, visit our Player Protection page
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If you are concerned about your gambling practices, there are a number of helpful guidelines:
Try to establish limits for the amounts you want to wager or deposit. PointsBet offers "Pre-commitment Limits". If you would like to set limits on your deposits, you can do so by visiting “Set Limit” on either the Deposit, or Spend Limit sections of your account.
Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
If you are recovering from any form of dependency, or if you are under the influence of alcohol or any other mood-altering substance (including some prescription medication), gambling is not recommended.
Gambling should always be treated as a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
Do not let gambling interfere with your daily responsibilities.
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Recognizing that you may be developing a gambling problem is the first step to regaining control.
According to the Responsible Gambling Council (RGC), gambling is a problem when you have trouble stopping, you spend more than you can afford, or it begins to negatively impact other areas of your life, like your physical or mental health, school or work performance, and/or your relationships with family and friends.
The warning signs of a gambling problem include:
- Feeling guilty, anxious, frustrated, or worried about your gambling
- Thinking or talking about gambling more than usual
- Gambling to win back money you’ve lost or thinking that a “big win” is right around the corner
- Experiencing extreme highs from wins and extreme lows from losses
- Finding it difficult to control or stop gambling, or feeling irritable when you try to stop
- Feeling a sense of emptiness or loss when you’re not gambling
- Borrowing money, selling things, committing (or considering committing) criminal acts to obtain money for gambling
- Having increased debt, unpaid bills, or other financial troubles because of your gambling
- Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness
- Gambling instead of attending family or other social functions or neglecting family or household responsibilities because of gambling
If you think you may fit this definition, take the Responsible Gambling Council's short two-minute quiz to find out how your gambling habits measure up - Take the Quiz
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Living with a gambling problem can be tough, but you are not alone. Sometimes talking about it can help strengthen your commitment to change. If you want to talk to someone anonymously, ConnexOntario is available 24/7 and can help connect you with free professional support. You can reach ConnexOntario by calling 1-866-531-2600 or by visiting their website at the following link: Connex Ontario.
You can also visit the Responsible Gambling Council (RGC), an independent non-profit organization dedicated to problem gambling prevention who, for over 35 years, have been working to put safeguards and support in place for those with gambling problems. RGC offers a host of information and support to help you.
You may also find visiting Gamtalk helpful in finding support via their live chat and/or forums where you can connect with others who may also be experiencing problems with gambling. At Gamtalk, you can read and share stories, find information and support, and get links to helpful local professionals.
Lastly, the Centre for Addiction and Mental Health (CAMH) also provides many useful educational and self-help resources for those with a gambling problem. Please visit their website at: CAMH Problem Gambling Information.
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We offer several facilities that can help you keep control of your gambling:
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You can easily access a full history of your transactions, withdrawals, and deposits through the 'Transaction History' section of the website.
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- A limit can be set on deposits by clicking Set Limit under the Deposit limit section listed above.
- Limit periods can be anywhere from 1, 7, or 30 days.
- Limits begin immediately and work on a rolling period. For example, if you've deposited your full weekly limit on Tuesday at 9 pm, you won't be able to deposit again until 9:01 pm the following Tuesday. If a deposit limit has been set, you must wait until your selected period is over before you can increase or remove your limits.
- Maximum betting limits can be placed on your account, and you can reduce your maximum bet size at any time with immediate effect.
- Patrons will not receive any marketing or promotional material when they have any active limit in place.
Login to your PointsBet account to set your account limits.
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Time-based limits, Cooling Off periods, or Self-Exclusion (banning yourself from gambling websites) can be very helpful in reducing your opportunities to gamble.
If you need a break from gambling, PointsBet Canada offers the following options:
- Time-Based Limits – Setting a time-based limit will reduce the maximum number of hours per day that you are able to spend logged-in to the PointsBet Canada site. Any maximum time limit placed on your account will take immediate effect. You can also reduce the maximum amount of time spent on your account at any time by reducing the time-based limit currently set. Once a time-based limit has been set, you must wait until your selected period is over before you can increase or remove your limit. Time-based limits set with PointsBet Canada are only applicable to the PointsBet Canada site and do not apply to other AGCO-licensed operators.
- Break In Play – PointsBet Canada allows you to take a “Break in Play” to temporarily exclude yourself from accessing the PointsBet Canada site, or placing any wager, for a period of one day, one week, one month, two months, or three months. Please note that during this time, you will not be able to login. Your account will automatically be available after the specified time period. You can still withdraw your funds by contacting customer service. Setting a Break in Play with PointsBet Canada is only applicable to the PointsBet Canada platform and not other AGCO-licensed operator platforms.
- Self-Exclusion – You can exclude yourself from betting for terms lasting six months, one year or five years. During the exclusion period you will not be able to use your account for any reason, at any time. Any pending wagers will be cancelled, and related funds will be returned to your account. All marketing material, incentives and/or promotions will no longer be sent to you during the self-exclusion period. You can still withdraw your funds by contacting our customer service. By opting to self-exclude from PointsBet Canada, we will also forward your exclusion to iGaming Ontario for inclusion on the province-wide exclusion list. This action would prevent you from placing wagers with all other AGCO-licensed gaming operators.
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An account can also be closed permanently if you wish to no longer use the PointsBet Canada site. This can be done by contacting support via email customercare@pointsbet.com, or Live Chat. Accounts that are closed can be re-opened if the PointsBet Canada account management team deems the re-opening is in line with company policy.
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Our sports betting products are designed to appeal to and be used by adults only. We actively discourage persons under 19 years of age from attempting to bet on our site.
If underage persons in your household have access to a computer/smart phone/tablet that is used to access PointsBet Canada's website, we encourage you to download and install one of the popular child protection packages available on the market. This software will prevent PointsBet Canada and other gambling sites from being accessed by underage persons and stop them from viewing other internet content that you may consider unsuitable.
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PointsBet Canada's staff are trained to be aware of, and offer assistance to, customers seeking assistance in relation to problem gambling. By seeking assistance, we help customers who call and request support for problem gambling.
If required, PointsBet Canada will cooperate with problem gambling service providers to support them in their work of assisting players who may need support with their gambling behavior.
Please be aware that our staff will act in good faith in response to any questions provided by customers. If our staff suspects that a customer may have a gambling problem, and a customer has contacted our staff, they may directly ask the customer if they need assistance with problem gambling. Only in circumstances where the customer states that they have a gambling problem may PointsBet Canada be on notice that the customer has a gambling problem and such knowledge cannot be inputted in any other manner. Therefore, we request that all customers be honest and open if they feel they have a gambling problem.
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PointsBet Canada endorses the principle of enabling our customers to make informed decisions about gambling.
- We display accurate information on odds and approximate dividends and payouts
- Provide information about rules in relation to bet types in simple and clear language on our website.
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PointsBet complies with privacy laws and regulations. Read our Privacy Policy
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If you have any questions or would like any assistance, you may contact PointsBet by email customercare@pointsbet.com, or Live Chat.
Need more help? Please contact our friendly Customer Support team.
Call 1-833-441-1940
Live Chat - Click the red Live Chat box in the bottom left hand corner of your screen