If something stops your bet from going through, the game will show a message. Here's what the most common ones mean and what to do.
Message | What it means | What to do |
| Your session has expired. Please log in again (may show Error Code EV01) | Your login session has timed out. | Close the game, log in again, and relaunch it. |
| You do not have sufficient funds to place this bet | Your balance is lower than your bet. | Lower your bet or make a deposit. |
| Operation not allowed because of geolocation check | We couldn't confirm you're in Ontario. | Ensure your location services are enabled & that you're physically located in Ontario before trying again. We also recommend checking whether you have a VPN enabled, as this may affect your location verification. |
| Your stake exceeds the maximum allowed with this bonus | Bonus play has a lower maximum stake. | Lower your stake and try again. |
| Your bet may not exceed the maximum betting limit | Your bet is above the table maximum. | Lower your bet below the table limit. |
| This bet amount would exceed your personal limit / Your play time exceeds your personal limit | You've reached a spend, loss, stake, or time limit you set. | Your limit resets at the end of its period. See our Responsible Gambling articles to review your limits. |
| There is a temporary problem with the game server / The attempted action failed. Please try again | A short technical issue. | Wait a moment and try again. |
| Sorry, you can only play games in one window at a time | The game is open in more than one window or device. | Close the other windows and continue in one. |
| Game unavailable due to system maintenance | The game is being updated. | Try again later or choose another game. |
| Your account has been suspended / Please contact Customer Support for assistance | We need to check something on your account. | Contact our Customer Service team. |