If you are placing bets and your deposit match playthrough tracker isn't updating, this will be due to one of the following possibilities:
1. Your bets are not being placed with your Deposit Match tokens.
When you place your cash bets, make sure you have a 'Deposit Match' token applied. Look out for the yellow icon! If you don't have the yellow icon in your bet slip, see number 3 below.
2. Your bets are being placed with promotions.
Bets placed with promotions like Pay Back tokens or Profit Boosts do not count towards your redeemable amount. Please ensure you are placing bets with your 'Deposit Match' tokens as per above.
What do you mean by 'placed with promotions'?
3. Your bets are not meeting the minimum odds requirement.
Bets placed at odds under -200 ($1.50) will not register on your playthrough. Please ensure you are placing bets at odds greater than -200.
4. You are placing bets on the Casino.
Bets placed on the Casino do not count towards your redeemable amount. Please ensure you are placing bets on the Sportsbook.
If you avoid these things you'll see your redeemable amount start to tick over!