PointsBet Canada offers a number of different Online Casino products. Read below for frequently asked questions.
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The full list of casino games available for play can be accessed through the ‘Games’ tab of the PointsBet Casino tab.
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The rules for any casino game are located within each game itself. For more information on specific game rules, please navigate to the relevant game lobby.
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No, the casino is not rigged. It is impossible to rig online casino games due to the random number generators that must be audited and certified by regulated testing houses prior to deployment in a live environment. Wagering in an online casino carries an element of risk, and it is possible to both win and/or lose your wagers.
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Yes, every game has a minimum and maximum bet amount. The bet amount depends on the individual games. All information related to minimum and maximum bets can be viewed within each game.
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Once you have placed a bet or spin, you are unable to cancel it. We recommend viewing your bet history to confirm if your last bet was placed and accepted.
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A turnover or wagering requirement means that in order to convert bonus winnings to withdrawable cash, you must fulfill a certain spending limit on eligible games.
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RTP or “Return to Player” describes the percentage of money wagered on a game that will be paid back to players in prizes over time. All games in PointsBet Canada's online casino provide clear information about the RTP for each game. For example: If a game features a RTP of 95%, this means that – theoretically – for every $1 wagered by all collective players, $0.95 will be returned on the aggregate to all players over time. This does not mean that each player will have the same return in each gaming session. Some players will win more and other will win less. However, over time the expected payout is expected to be $0.95 for every $1 wagered.
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Sometimes the casino can experience technical difficulties. If a game malfunctions, gets stuck, or your winnings are not credited to your account immediately – or other errors occur – it may be a simple delay in crediting your account. All completed game rounds are automatically saved to our system, so we will be able to check any possible errors. Please contact our support team at customercare@pointsbet.com or via live chat with the time, date, and round/name of the game where you experienced the issue, and we will be happy to assist.
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Your gameplay records are located in your game history ledger. To locate the ledger:
Need more help? Please contact our friendly Customer Support team.
Call 1-833-441-1940
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